Chapter Officers

• When you see something wrong, when you see a mistake being made, simply walk over to the group and ask, "What happened?"
• What happened? Who did it? You can feel the difference between the two questions. One is asking for the facts, the other is looking for the scapegoat.
• Get all the pertinent facts first. Your policy should be: "Don't tell me what I'd like to hear - Tell me what I have to hear."      

Developing the aura of being in charge
If you have courage to make decisions and accept responsibility for your actions, you'll find that people will always defer to you.

• Seize every opportunity that offers you increased responsibility.
• Do every job you are given to the best of your ability.
• Accept honest criticism and admit mistakes.
• Stick to what you think is right; have the courage of your convictions.
• Take full responsibility for the failures of the people under you.
• Assume complete responsibility for your own actions - for your failures as well as for your successes.

Other Pointers
Show confidence in yourself and always act as if it were impossible to fail. Remain cool in the midst of trouble. Cooperation from others is one of the major factors of success, your cooperation and support first.

• Practice absolute honesty and truthfulness at all times.
• Make your word bond.
• Never make a promise you cannot keep.
• Never make a decision you cannot support. Never issue an order you cannot enforce.
• Be accurate and truthful in all your written statements.
• Stand for what you believe to be right.
• Be ready to accept the blame if you are wrong.

Be willing to lend a helping hand. If someone needs a break, step in and help. To gain this you must give them. If you see someone struggling with something or someone who needs a break, step in and help.

Make people feel important.